Photo Stephanie Charlaix Meyer

Stephanie Charlaix Meyer

VP CUSTOMER SERVICE AIR FRANCE-KLM

AIR FRANCE

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Marketing & Advertising

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Unleashing the Value of Customer Service with Generative AI and Agentic AI

Customer service faces rising challenges, causing dissatisfaction and inefficiencies. But with generative and agentic AI, plus organizational change, companies can empower teams to elevate service quality—driving both customer satisfaction and business growth.