About Me
Hello, I'm CEO of RATP Dev, a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator.
I started my career at Air France - KLM in 2001, in charge of revenue management.
I moved to the Accor Group in 2007, holding several operational positions before being appointed General Manager for the Novotel and Mercure brands.
I then joined the RATP Group in 2018 as SVP, Customer Experience, Marketing and Services, and member of the Executive Committee. There I was tasked to transform passengers’ experience in the historical and future-ready Paris network, with a scope ranging from station and ticket office assistants to real-time, live, and digital information, via in-station equipment such as escalators all the way to infrastructure modernization projects.
I'm a graduate from the HEC Business School in Paris (2001) and the Harvard Business School Executive Program (2017).