About Me
Hello, I'm CEO of RATP Dev, a subsidiary of the RATP Group, global leader in high-capacity urban rail and the world's third largest public transport operator.
I started my career at Air France - KLM in 2001, in charge of revenue management.
I moved to the Accor Group in 2007, holding several operational positions before being appointed General Manager for the Novotel and Mercure brands.
I then joined the RATP Group in 2018 as SVP, Customer Experience, Marketing and Services, and member of the Executive Committee. There I was tasked to transform passengers’ experience in the historical and future-ready Paris network, with a scope ranging from station and ticket office assistants to real-time, live, and digital information, via in-station equipment such as escalators all the way to infrastructure modernization projects.
I'm a graduate from the HEC Business School in Paris (2001) and the Harvard Business School Executive Program (2017).
Hear My Insights
From new frontiers to everyday life: how RATP Dev delivers practical innovation
Just as public transport transforms cities and shapes daily life for millions, it is being transformed and reshaped by global shifts - from climate change and demographics to urban sprawl and AI. Hiba Fares, CEO of RATP Dev, will explain how an international, €2B company harnesses global megatrends and new technology to deliver practical, everyday innovation that makes daily life easier for millions. At stake is supporting clients’ ambitions by transforming their cities, enhancing passenger experience, and fulfilling our own teams’ aspirations – through tried-and-tested solutions that can be relevant in a context of pressure on the public purse, and strong contractual and cultural local specifics.