Nicolas Maechler
Senior Partner
McKinsey
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Artificial Intelligence
Marketing & Advertising
Entertainment, Media & Creators Economy
About Me
I'm a Senior Partner in McKinsey & Company’s Paris Office. I have been working for McKinsey & Company for 26 years. I have led multiple large-scale transformations in Telecom, Technology and services domains leading to higher growth and margin expansion. I leverage strong operational knowledge and deep understanding of customer experience dimensions. I lead our Customer Experience service line globally
Hear My Insights
Smart Gains: How Are AI Agents Unlocking Productivity?
Amid relentless technological innovation, autonomous AI agents are quietly reshaping the landscape of consumer engagement and operational efficiency. Evidence suggests that such systems can boost productivity by streamlining tasks while simultaneously enhancing personalized consumer interactions. Yet, these gains come with pressing concerns over oversight, accountability, and the evolving role of human labor. Are we witnessing the dawn of a transformative era or merely a sophisticated iteration of existing processes? How should regulators and businesses alike recalibrate their strategies to manage this emerging frontier?