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Viva Technology

17-20 June 2026

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Baptiste Perroy R&D Data Scientist at RATP Group
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Baptiste Perroy

R&D Data Scientist

RATP Group

Hear My Insights

Emotionally Sensitive Passenger Information Thanks to AI

RATP community managers get 2,000+ passenger messages daily, offering key insights to improve info. AI analyzes emotions like confusion and anxiety during disruptions, enabling tailored communication that responds with the right info and tone to better support passengers.