Diego Scotti

General Manager Consumer Group

PayPal

Artificial Intelligence

Marketing & Advertising

Fintech, Banking & Crypto

About Me

As General Manager of PayPal’s Consumer Group, Diego is responsible for bringing PayPal’s breadth of consumer products and services together in a cohesive, integrated, and seamless customer experience and value proposition, and driving enhanced brand awareness and use for PayPal and Venmo. Diego oversees Marketing and Communications, as well as Product Design across all lines of business. Diego is a seasoned marketer with a proven track record of building iconic brands and innovative customer experiences. Most recently, Diego was EVP & CMO at Verizon and drove the transformation of Verizon from a phone company to a technology, purpose-driven, and experience-based brand. Prior to Verizon, Diego served as the Chief Marketing Officer for J. Crew and before that he led marketing at Vogue. Earlier in his career, Diego spent 15 years at American Express where he led several global functions including global advertising & brand, consumer, small business product, loyalty & engagement programs

Hear My Insights

Beyond the Button: Reinventing the Future of Consumer Commerce

Today’s consumers expect more than just secure payments—they want seamless experiences, personalized interactions, and intelligent solutions that anticipate their needs. From smart wallets that offer tailored rewards, to flexible Buy Now Pay Later options and support for crypto, new innovations are reshaping how people engage with their money. How are technologies like agentic AI enabling real-time personalization? How are reimagined checkout flows reducing friction at every step? This isn’t just about adding features but redefining the role of a payments company in the modern digital economy. Join us for a look at what it means to move beyond transactions and toward a more connected, intelligent commerce journey.