Murali Swaminathan
Chief Technology Officer
FRESHWORKS
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Connectivity, Cloud & Infrastructure
Artificial Intelligence
Consulting & B2B services
Retail & E-commerce
Fintech, Banking & Crypto
About Me
Murali Swaminathan joined Freshworks as Chief Technology Officer in September 2024. Swaminathan is responsible for Freshworks’ technology roadmap and strategy, leading the company’s global engineering and architecture teams. With over 30 years of experience in software engineering, he has held leadership roles at ServiceNow, Recommind (now OpenText), and CA Technologies (now Broadcom), where he delivered scalable, secure solutions that enabled digital transformation and business agility. Murali holds a master’s degree in Software Engineering Management from Carnegie Mellon University and a bachelor’s degree in electronics and instrumentation from Annamalai University in India.
Hear My Insights
Smart Gains: How Are AI Agents Unlocking Productivity?
Amid relentless technological innovation, autonomous AI agents are quietly reshaping the landscape of consumer engagement and operational efficiency. Evidence suggests that such systems can boost productivity by streamlining tasks while simultaneously enhancing personalized consumer interactions. Yet, these gains come with pressing concerns over oversight, accountability, and the evolving role of human labor. Are we witnessing the dawn of a transformative era or merely a sophisticated iteration of existing processes? How should regulators and businesses alike recalibrate their strategies to manage this emerging frontier?