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Viva Technology

17-20 June 2026

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  3. Unleashing the Value of Customer Service with Generative AI and Agentic AI

Unleashing the Value of Customer Service with Generative AI and Agentic AI

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CAPGEMINI

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June 11

10:00 AM - 10:30 AM - CET

Customer service faces rising challenges, causing dissatisfaction and inefficiencies. But with generative and agentic AI, plus organizational change, companies can empower teams to elevate service quality—driving both customer satisfaction and business growth.
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Artificial Intelligence

Speakers

Anne Bioulac SALESFORCE
Arnaud BOUCHARD CAPGEMINI
Stephanie Charlaix Meyer AIR FRANCE

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CAPGEMINI