Kaylin Voss

Executive Vice President

Salesforce

Artificial Intelligence

Retail & E-commerce

Consulting & B2B services

About Me

Kaylin Voss EVP, Sales, Agentforce and Data Cloud, Salesforce Kaylin Voss is the EVP of Agentforce and Data Cloud Sales for Salesforce, leading the charge in harnessing the power of Agentforce, a groundbreaking suite of autonomous AI agents designed to transform how businesses operate. Kaylin brings nearly two decades of go-to-market experience in the technology and software industry. Most recently, she served as the Chief Revenue Officer of Slack, a Salesforce company, where she was responsible for the company’s global distribution teams and played a pivotal role in shaping Slack's commercial strategy and go-to-market motions. Prior to that, she led distribution teams at both Tableau and Salesforce, focusing on driving customer transformations through AI, data, and CRM. Her commitment to impact, relationships, and continuous improvement as a leader has helped her build innovative and trusted organizations focused on deeply understanding customers' needs and aligning all functions f

Hear My Insights

AI, Trust & the Future of Customer Experience

As AI becomes a cornerstone of marketing operations, redefining customer experience (CX) through streamlined processes, powerful analytics, and enhanced creativity, customer expectations are rising in parallel. Today’s consumers seek more meaningful, personalized interactions—seamless across multiple channels yet authentically human. What does the next wave of AI agents mean for the future of CX, and how can businesses prepare for this transformation? This session will explore how Agentic AI is reshaping customer engagement, particularly in sectors like luxury retail, where authenticity and trust are paramount. We’ll discuss how brands can preserve the human dimension of CX, foster consumer trust through responsible data use and transparency, and ensure that AI-driven experiences remain both innovative and emotionally resonant.