Q°EMOTION

Q°emotion is a semantic and emotional analysis solution to analyze customer/employee feedback. Our technology, accessible in SaaS mode or via API, automatically processes and classifies textual data (survey verbatims, online reviews, emails, contact/complaint forms, WhatsApp/Messenger, conversational data, transcribed calls...). Our platform can analyze the 6 primary emotions: joy, surprise, fear, sadness, anger, and disgust. We are also combining emotional analysis and generative AI to automatically detect pain points in the customer journey. Our solution is mainly used to detect and significantly reduce irritants in the customer journey (up to -60% of irritants) and to improve the Net Promoter Score (up to +25 points). But also to automatically process large volumes of textual data, and thus achieve significant budget savings. Finally, our tool combines semantics and emotions with Generative AI to reveal new insights, weak signals or critical situations with Alerting systems.